Shipping policy

At Britwall, we are committed to delivering our wall panels and home improvement products safely, efficiently, and transparently. Please read the shipping policy below to understand how we handle orders, deliveries, and related responsibilities.

Order Processing

All orders are processed within 1 to 3 business days after payment is successfully received.
Orders are not shipped or delivered on weekends or UK public holidays.

If we experience a high volume of orders, processing times may be extended slightly. In such cases, we will keep you informed by email.

Shipping Coverage

We currently ship to:

  • United Kingdom (Mainland)

For deliveries to offshore locations, remote areas, or special delivery requests, please contact our support team before placing an order.

Delivery Timeframes

Delivery times depend on the product type, size, and delivery address:

  • Standard items: 3 to 7 business days
  • Large or bulky items (such as wall panels and cladding): 5 to 10 business days

These timeframes are estimates and may vary due to courier operations, weather conditions, or unforeseen delays.

Shipping Charges

Shipping costs are calculated at checkout and are based on:

  • Product dimensions and weight
  • Delivery location
  • Order quantity

All shipping charges are clearly displayed before you complete your purchase. No hidden fees are added after checkout.

Dispatch Confirmation & Tracking

Once your order is dispatched, you will receive a confirmation email.
Tracking information will be provided where available. Please allow up to 24 hours for tracking details to become active.

Delivery Conditions & Access

Customers are responsible for ensuring:

  • The delivery address provided is accurate and complete
  • Adequate access is available for delivery vehicles

Britwall is not responsible for failed or delayed deliveries caused by incorrect address details, restricted access, or missed delivery attempts.

Damaged, Lost, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives:

  • Damaged
  • Defective
  • Incomplete
  • Incorrect

You must notify us within 48 hours of delivery by providing:

  • Your order number
  • Clear photos of the product and packaging

We will assess the issue promptly and arrange a suitable resolution in line with our returns policy.

Delays Beyond Our Control

While we work closely with trusted courier partners, delivery delays may occasionally occur due to circumstances beyond our control, including courier disruptions, severe weather, or force majeure events. Britwall cannot be held liable for such delays.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Email: support@britwall.com
Contact us: https://britwall.com/pages/contact