Contact Us

Contact Us

We're Here
to Help You

Whether you have a question about our products, need help with an order, or want expert advice before purchasing — the Britwall team is ready to assist you.

We typically respond within 1 business day
Quick Contact
WhatsApp +44 7404 638932
Showroom Unit 11D Cosgrove Way
Luton, LU1 1XL
Send a Message

Drop Us
a Line

Fill in the form below and a member of the Britwall team will get back to you as soon as possible.

By submitting this form you agree to our Privacy Policy. We'll never share your details with third parties.

Contact Details

Address Unit 11D Cosgrove Way
Luton, LU1 1XL
United Kingdom

Office Hours

Monday – Friday 9:00am – 5:30pm Saturday 10:00am – 2:00pm Sunday & Bank Holidays Closed

Our commitment: We aim to respond to all enquiries within 1 business day. For urgent order queries, please include your order number and we'll prioritise your case.

Chat instantly on
WhatsApp · +44 7404 638932
What Happens Next

Our Response Process

01 You send your enquiry Fill in the form, email, call, or message us on WhatsApp — whichever works best for you.
02 We review & allocate Your enquiry is reviewed and assigned to the right team member — product, orders, or trade.
03 You receive a reply We aim to respond to all enquiries within 1 business day. Urgent queries are prioritised.
04 Issue resolved We follow up to make sure you're fully satisfied — your experience matters at every step.
How We Can Help

Common Enquiries

Products & Advice
  • Product specifications & dimensions
  • Choosing the right panels for your space
  • Free sample requests
  • Installation guidance & tips
  • Trade & wholesale pricing
Please include photos of your space if you'd like tailored product recommendations.
Orders & Delivery
  • Order status & tracking
  • Estimated delivery timescales
  • Delivery address changes
  • Missing or delayed orders
  • Bulk & large-volume orders
Include your order number when contacting us about an existing order — this helps us resolve your query faster.
Returns & Aftercare
  • Damaged or faulty product reports
  • Return & refund requests
  • Replacement panel queries
  • Warranty & product guarantee
  • Complaint escalation
Please include photos of any damaged items and your order number so we can arrange a resolution quickly.