Frequently Asked Questions

We deliver to England and Wales only. We do not currently deliver to Scotland, Northern Ireland, or the Republic of Ireland. Please call +44 020 4579 3704 to discuss options if you are in these areas.

We operate a 30-day returns policy.

• Change of mind: You pay return shipping. Items must be in original condition and packaging.
• Damaged or incorrect item: We replace at no cost and cover all carrier charges. Contact us immediately with photos.

We don't offer a standard sample service, but for trade installers or serious DIY customers planning a larger project, we will do our best to help. WhatsApp us at +44 7404 638932.

We use UPS for most deliveries. Larger products (over 2–3 metres) may be delivered by our own private van.

Not at this time. We deliver to England and Wales only. Please call +44 020 4579 3704 to discuss what options may be available.

Contact us immediately with photographs. We will arrange a replacement and cover all carrier costs. WhatsApp photos to +44 7404 638932 or call +44 020 4579 3704.

Yes — fully waterproof throughout the entire panel thickness. No wood fibres that could absorb moisture. Safe for shower enclosures, wet rooms, bath surrounds and high-humidity environments.

No grout — the biggest advantage. Grout harbours mould and requires constant cleaning. PVC panels create a seamless, grout-free surface.

• Install in hours, not days — no drying time
• No grout lines to scrub or regrout
• Fully waterproof throughout
• Can be installed directly over existing tiles

Yes — provided existing tiles are firmly fixed, flat, clean and completely degreased. This avoids the cost and disruption of tile removal.

We recommend Froggit White Multipurpose Wall Panel Adhesive (£10 per pack of 2 at britwall.com). Apply in a zig-zag pattern. Seal all joints with White or Clear Silicone Sealant — never decorator's caulk.

Each panel is 2400×1000mm (2.4m² coverage). Measure each wall, add total m², divide by 2.4, round up and add 10% for waste. A standard three-wall shower typically needs 3–4 panels.

• Light Beige Herringbone — best selling finish
• Concrete Beige Matt — understated, minimal
• Carrara Marble Grey Glossy — timeless luxury
• Brick Light Grey — textured brick effect
• Dark Grey Hexagon — bold geometric statement

View the full range at britwall.com/collections/shower-panels

Score firmly with a straight edge and sharp Stanley knife, then snap cleanly. Alternatively use a fine-tooth saw. Always seal cut edges with silicone after fitting.

• White Internal Corner Trim 2400×10mm — £8
• White External Corner Trim 2400×10mm — £8
• White End Cap Trim 2400×10mm — £7.50

Yes — fire retardant and self-extinguishing, typically rated Class B-s1,d0 under BS EN 13501-1, meeting UK building regulations for domestic bathrooms.

All standard slat panels are 2400×250×20mm at £60 per panel:

• 3-Slat: Bold and wide — maximum visual impact. Best for dramatic feature walls.
• 4-Slat: Balanced — the most popular choice.
• 6-Slat: Fine and layered — works well in smaller spaces.
• LS (Large Slat): Single oversized slat — most architectural, minimal aesthetic.

TV media walls, bedroom headboard walls, living room accent walls, office receptions, restaurants.

Each panel is 250mm wide. Measure wall width in metres, divide by 0.25, round up, add one extra for waste. Example: 2.4m wall ÷ 0.25 = 10 panels + 1 = 11 panels.

Standard: Black Wood, Grey Oak, Warm Walnut, Natural Oak. Curved panels: Black, Navy, Duck Egg, Taupe, Cream, White.

Yes — our ENER-J Smart LED Strip Kit fits within the grooves. App controlled, Alexa & Google Home compatible. 2-piece kit £100, 4-piece kit £125.

Extremely realistic — moulds are taken from actual natural stone and brick. The 3D relief creates authentic shadow and depth. Many visitors cannot distinguish them from real stone at normal viewing distance.

With caution. PU is combustible. For modern enclosed electric or gas fires, maintain required clearance distances. For open-hearth fires, use genuine non-combustible material as a border between the panel and firebox.

Apply Froggit Wall Panel Adhesive to the back, press firmly against the wall. Cut with a Stanley knife (score and snap), fine-tooth saw, or jigsaw. No specialist tools required.

• Hard PU Stone Panels: Rigid, 3D textured, 20–60mm thick. Best for flat walls.
• Flexible PU (RockFlex): Only 3–4mm thin, fully flexible — wraps around curved walls, columns and archways.

Each pack covers 1.44m² (2 panels). Measure width × height = m², divide by 1.44, round up to whole packs, add 10% for waste.

Yes — fully waterproof. The stone-polymer composite core contains no wood fibres and cannot absorb moisture, swell or warp. Suitable for bathrooms, kitchens, utility rooms and conservatories.

Yes, but maximum subfloor surface temperature must not exceed 27°C. Turn off UFH 48 hours before installation and 48 hours after. Increase temperature by no more than 1–2°C per day.

Yes — leave boxes unopened in the installation room for a minimum of 48 hours at 16–27°C before fitting. This step is critical and frequently skipped.

The subfloor must be flat to within 3mm over a 2-metre radius. Timber floors: overlay with 6mm flooring-grade plywood. Concrete: fill divots with self-levelling compound.

Yes — all Britwall SPC flooring includes a pre-attached 1mm IXPE acoustic underlay. No separate underlay is needed.

Length × width = total m². Divide by pack coverage, round up, add 10% waste (15% for herringbone). Contact us with your room dimensions for a precise calculation.

Sweep or vacuum regularly. Mop with warm water and pH-neutral floor cleaner.

Yes — from temperature fluctuations. Always leave a 3–6mm expansion gap between boards and at butt-ends against walls.

No. Our boards have a 3D embossed slip-resistant surface meeting HSE-recommended Pendulum Test Values (PTV ≥36) for low slip risk in wet conditions.

Never. The colour is factory-applied and UV-stable. Maintenance is limited to sweeping and a twice-yearly wash.

Britwall composite decking carries a 10-year warranty against fading and structural defects. The practical lifespan regularly exceeds 20–30 years.

Use Britwall stainless steel hidden fixing clips (£2 per pack). These slot between boards and fix to the joist below, creating a screw-free surface. Install on treated timber or aluminium joists at maximum 500mm centres.

Yes, over time. Timber requires roughly £150+ per year in chemical treatments. Composite requires zero chemical maintenance, making it highly economical over any period exceeding 5–7 years.

No specialist tools required. All you need: tape measure, spirit level, fine-tooth hand saw or Stanley knife, drill/driver, and silicone/caulk gun.

Froggit White Multipurpose Wall Panel Adhesive — available at britwall.com for £10 per pack of 2. For wet area joints: White or Clear Silicone Sealant, also £10 per pack of 2.

Yes — provided tiles are firmly fixed, flat, clean and completely degreased. For floors: yes, if grout joints are no deeper than 3mm.

• Measure each area: width × height = m²
• Total all areas together
• Divide by pack coverage (shown on product listing)
• Round up to the next whole pack
• Add 10% for cuts and waste (15% for herringbone/diagonal)

Yes — for the right application. They reduce echo and reverberation within a room. Most effective in home cinemas, recording studios, open-plan kitchens and offices.

• Linear panels (2400×600×21mm, pack of 2, 2.88m²): Full-height panels for a dramatic floor-to-ceiling effect. £120–140.
• Geometric panels (600×600mm, pack of 4): Square tiles for flexible arrangement. £100.

Yes — our ENER-J Smart LED Strip Kit fits within the grooves of Britwall acoustic panels. Creates a dramatic backlit effect. App controlled, Alexa & Google Home compatible. 2-piece kit £100, 4-piece kit £125.

Yes — all Britwall acoustic panels carry fire resistance ratings suitable for interior use. Check individual product listings for specific fire class certification.

Order online at britwall.com or call us on +44 020 4579 3704. We accept all major credit and debit cards via our secure Shopify checkout.

Yes — we work with bathroom fitters, builders, joiners, interior designers, architects and landscapers. Call +44 020 4579 3704 or WhatsApp +44 7404 638932 to discuss trade pricing.

No minimum order. Free delivery applies on orders over £200 for small products and over £600 for larger products.

We are based at Unit 11D Cosgrove Way, Luton. Please call before visiting to arrange a suitable time: +44 020 4579 3704.

Yes — register at britwall.com to appear in our postcode-based installer finder so customers in your area can find you directly.